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1. |
Enhanced Online Security Features |
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Your Credit Union has improved online security features
designed to prevent CU@Home users from falling victim to
identity theft. These changes will give you piece of
mind—knowing that additional security is in place to
protect your information. |
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2. |
What is the Security Code? |
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The Security Code is an extra security measure used to
stop criminals from randomly selecting account numbers. |
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3. |
Why can’t I use my physical keyboard to enter my
password/ |
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The Password/PIN must now be entered using your mouse.
The on-screen keyboard is used to prevent possible
hackers from getting passwords while using special
software designed to monitor key-board strokes. |
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4. |
What is my Security Image? |
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The Security Image is used to help you identify the
CU@Home as a legitimate site for your credit union. The
text word or phrase you select will be converted to an
image. When you log in you will see the Security Image
with a watermark behind it. (Please do not enter any
PIN’s or Passwords, as your Security Image). |
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5. |
Should I register my computer? |
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YES. If you are using your own computer, registering
will allow you to skip Step 7 in the sign-in
process—this allows you more convenient log-in.
NO. If you are on a public computer, you want as many security steps as
possible. |
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6. |
Will my PIN number change? |
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No. The PIN you use to log onto CU@Home will remain the
same. |
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7. |
What if I forget my PIN or the answers to my Security
Questions and I am locked out of CU@Home? |
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Please feel free to call your Credit Union and we can
reset your information. |
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8. |
Can I change my Security Questions, Security Code
(Image), Login Nickname or Register/Unregister my PC? |
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Yes. Log into CU@Home and click on the “More Features”
and then click on the “MFA” icon. |
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9. |
If I get locked out of CU@Home, will I have to
re-register for the new enhanced features? |
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No. |
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10. |
Will I still have access to all the same accounts
online? |
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Yes. This process only affects how you login, not your
online accounts. |
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11. |
What will happen to my Bill Pay settings, account
alerts, or any thing that I had set up before this
change? |
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All previous settings within your CU@Home session will
remain the same after this change. |
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12. |
Why all this attention to the login process? |
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While the chances of identity theft or monetary loss are
slim, they do exist. One of the most popular methods of
fraud is through impersonating individuals during the
login process. It is our intention to make this process
as difficult as possible for these criminals while
keeping your experience as hassle-free as possible. |
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13. |
Why can’t I use certain words like “drop” as part of my
security answer? |
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There are certain words used by hackers to wipe out
data. Therefore, the following words are restricted:
“select”, “delete”, “update”, “insert”, “drop” and
"null". |
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